We had a FlexArmor roof installed at the corporate location, Keystone Heights, in January 2026 (dropped off Jan 19, installed Jan 21–23, picked up Jan 24). Before committing, we did extensive research. We followed the company online, watched their videos, visited them at an RV show, and asked detailed questions. We received repeated reassurances about their process and professionalism. Based on that, we felt confident moving forward with a $5,000 investment in the roof. At drop-off, we reviewed specific requests, including retaining certain vents (one for Starlink), keeping the two front roof posts, replacing screws, replacing the skylight, and spraying to the rear lights. We did a walkthrough and believed expectations were clear. However, execution and communication did not reflect those discussions. After pickup, we identified multiple issues, including: A sewer vent glued on misaligned with the pipe, one vent removed and later attributed to “miscommunication”, the shower vent pipe cut and replaced without consultation, front roof posts reattached with caulk rather than sprayed in — they detached shortly after, bathroom MaxxAir cover not reinstalled, minimal cleanup after installation, shower light wires cut instead of using the quick disconnect), only three bolts securing the skylight, AC wiring loosely placed inside the unit and visible through the vents. When we raised concerns, most responses were framed as either “miscommunication” or standard procedure. Very little accountability was taken for the fact that clearer documentation, confirmation, or consultation could have prevented many of these issues. Most explanations were reactive and provided only after we specifically prompted them. The company’s marketing videos suggest a level of service, professionalism, and workmanship that stands apart from the typical RV industry. In our experience, the service, professionalism, and attention to detail were no better than what we’ve encountered elsewhere in the RV industry. For a premium roof system and price point, we expected: clear written documentation of customer requests, consultation before modifying components, and proactive explanations rather than reactive responses A verbal walkthrough at drop-off is not enough. If you are considering this company, we strongly recommend: putting every request in writing, having them map it out, draw it, or annotate the work order, and taking pre-install photos with notes. The product itself may perform as intended over time, but there was a significant gap between pre-sale reassurance and actual execution. Greater accountability and clearer communication would significantly improve the customer experience. We would not recommend this location.