Thank you for choosing MobileRVService.com for your RV parts and service needs. We strive to provide high-quality RV parts and reliable service. Please read this policy carefully before purchasing parts, as it outlines our return and refund procedures for RV parts.
You may return unused, uninstalled, and resalable parts for a refund or exchange within 10 days of the original purchase/shipment date (or delivery date for in-person pickups).
All returns must include the original invoice/receipt, unopened original packaging, and all accessories, manuals, and components.
Parts must be in new, unused condition with no signs of installation, damage, or wear. We reserve the right to inspect returned items and deny the return if they do not meet these criteria.
Return shipping costs are the customer's responsibility unless the part is defective or we made an error in the order.
The following items are not eligible for return or refund (except in cases of manufacturer defect or our shipping error):
If you receive a defective or damaged part, contact us within 48 hours of delivery with photos/videos of the issue and your order number.
We will arrange for a replacement or full refund (including original shipping) at no cost to you, provided the defect is verified.
Manufacturer warranty issues should be handled directly with the manufacturer, but we will assist where possible.
Eligible returns may be subject to a 35-45% restocking fee to cover processing and handling.
Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Original shipping and handling fees are non-refundable.
Partial refunds may be offered in some cases.
Contact our support team on the Contact Us Page with your order number, reason for return, and photos if applicable.
Wait for a Return Authorization (RA) number — returns without an RA may be refused or delayed.
We will provide shipping directions - ship the part back.
We recommend using a trackable shipping method and insuring the package.
Deposits for parts used in repairs are generally non-refundable once the part has been ordered or installed.
If a part is canceled before parts are ordered, we may refund the deposit minus any administrative fees.
Labor and service fees for performed work are non-refundable.
We reserve the right to make exceptions on a case-by-case basis. All decisions are final after inspection.
This policy complies with applicable consumer protection laws. It does not affect your rights regarding defective products or breaches of warranty with the individual manufacturer.
If you have questions about this policy or need help with a return, please contact us at: info@mobilervservice.com